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Questions About Selling Used Books


1. Enter ISBNs - 2. Ship for free - 3. Get paid cash!

Below you will find answers to commonly asked questions about selling used books at Cash4Books.net. If your question is not answered below, please contact us for a quick answer or watch our video on How To Sell Your Books.

Top 5 Questions

  1. Have you received my books yet?
  2. When will I get my money?
  3. Do you buy collectibles or antiques?
  4. I entered a lot of ISBNs. Why are you not buying my books?
  5. How will I ship my books to Cash4Books.net?

How does it work?

What kinds of books do you buy?

ISBNs

My seller cart

Checkout and creating an account

How does the shipping work?

Payment

Returning books

International Customers


Frequently Asked Questions

Top 5 Questions

Have you received my books yet?

FedEx has a delivery time of usually less than one week. The US Post Office takes 2-3 weeks.

Please choose the FedEx shipping method if your shipment contains a minimum of $35 worth of books, to receive free tracking, free insurance, and a faster delivery.

We will send out a 'received' email notification as soon as your shipment is received.

When will I get my money?

On average, it takes 13 days from the time you click "sell my books" to when payment is issued. It can be shorter or longer depending on what shipping method is used, and your proximity to Hillsboro, Oregon. After your books are received, inspected and marked as 'processed', payment will be made. Payment is sent within one business day of 'processed' status.

Do you buy collectibles or antiques?

We do not buy collectibles or antiques, but we do have a suggestion: A good starting point is the Antiquarian Booksellers' Association of America (ABAA). To obtain its free directory of 461 booksellers, call (212) 944-8291 or visit online at www.abaa.org.

Most of what we buy are college textbooks. We only purchase books that have an ISBN, and usually books that have been published within the last 3 years.

I entered a lot of ISBNs. Why are you not buying my books?

We buy mostly college textbooks. View our examples books we buy page, which shows examples and categories of books that we commonly purchase.

Also, most of the books we purchase have a publication date of 2011 or newer. Also, our example 500 list shows a list of books we have recently purchased. What we buy can change day by day or week by week depending on resale values, our current inventory, demand, and other factors.

How will I ship my books to Cash4Books.net?

Shipping is always FREE! Once you submit an order, we will provide you with a prepaid shipping label. Further shipping instructions are provided during checkout.

If you need to know where to get a box to mail your books, please read our (Where can I get a box?) FAQ.

How does it work?

How can I sell books to Cash4Books.net?

At Cash4Books.net, we want selling your books to be as easy, straightforward, and hassle-free as possible. Therefore, we have a simple three step process to follow. Sell your books in three easy steps:

Still not sure how to get started? Don't worry! We are here to help. We have created a helpful how-to video to get you started.

Are there any fees for selling my books?

No. Our service is free to use; there are no hidden fees. We offer free price quotes, free shipping, and fast payment. Give us a try today!

Can I sell used textbooks here?

Yes! Sell your textbooks online at Cash4Books.net, in addition to any other books you may have. As always, we offer instant price quotes, free shipping, and fast payment!

A suggestion for all college students: print out our price quotes, and take the printout with you to your local college textbook buy back. If we are offering more, then sell your textbooks back to us instead! Be sure to submit your textbooks the same day to Cash4Books.net, in order to lock in your textbook price quotes.

Will you buy more than one copy of the same book? What if I have multiple copies of the same books?

Yes, but we do impose a maximum quantity per seller per week. Our seller cart will indicate how many of each book we will purchase. Just look for "MAX=" for each book in your cart. After entering the ISBNs, go to "View your seller cart" to change the quantities.

If you are a reseller and/or have large numbers of books that exceed the maximum quantity allowed, please send us an email and our Inventory Management team will correspond with you.

I have a LARGE number of books that I am selling. Will you be able to help me?

We often buy books in large quantities from wholesalers, distributors, schools, college bookstores, libraries and charities. In order to evaluate your collection, we need to know the ISBNs and quantities of each title you are offering for sale.

If you already have your ISBN inventory in electronic format (Excel files work best) we'd be glad to compare it to our buying list and let you know what we are able to purchase. For larger orders, this may take 1-2 business days. When necessary, we can arrange freight pick-ups for orders weighing over 600 lbs. Please contact us for more details.

Or, try our advanced bulk ISBN input page.

If you have a smart phone, scan book barcodes with our free Android or iPhone Apps!

Remember that all books we purchase must meet the requirements of our Used Book Condition Policy.

How can I use a mobile device to price check books?

Download our Cash4Books app for Android and iPhone. Both apps offer the ability to scan the barcode of your books, so you can quickly and easily enter your entire bookshelf. To learn more check out our mobile apps page.

If you don't have a smart phone, we also have the Cash4Books.net mobile page available at cash4books.net/mobile, which will work with many internet-capable cell phones. View our used book scouts page for more details.

How does your Affiliate Program work?

Please see our Affiliate Program page for this information.

How can I become a Cash4Books.net Book Scout?

Please see our used book scouts page for this information.

How do I know if Cash4Books is legitimate and not a scam?

Cash4Books.net reviews on TrustPilot.com

Although Cash4Books.net has been online since 2004, we receive occasional questions about whether we are a legitimate business. We also find that people often ask the question, "is cash4books reliable?" To ease these concerns, we have created an About Us page that explains who we are and what we value. Also, read ratings and reviews from our customers by clicking on the Trustpilot logo to the right.

Please also take a look at our media coverage page, to watch videos and read articles about our company as well. We have a full time customer service department to answer any questions or concerns via email or phone (1-877-243-5935). We also have a full time payments department, issuing payments 5 days a week. Automated emails keep you informed every step of the way, and you may log in to your account at any time to see the status of the book(s) you are selling.

Our parent company, McKenzie Books, Inc., is registered in Oregon as registry number: 380966-99. You can find us on the Oregon Business Registry Database by going to this website:
http://egov.sos.state.or.us/br/pkg_web_name_srch_inq.login

On the subject of scams, please be cautious of copycat companies popping up online. We are proud to say that Cash4Books is a pioneer in online used book buying. We were one of the very first to offer this kind of service in 2004. But since then, there have been many companies trying to imitate us—many of which have questionable business practices.

What kinds of books do you buy?

What kinds of books do you buy?

We buy mostly college textbooks, but sometimes other books as well. View our examples books we buy page, which shows examples and categories of textbooks that we commonly purchase.

Most of the books we purchase were published within the last 3 years. Also, our example 500 list shows a list of books we have recently purchased. What we buy can change day by day or week by week depending on resale values, our current inventory, demand, and other factors.

What kinds of books do you not buy?

For a listing of books we do not buy, please visit our Used Book Condition Policy page.

Do you buy audio books?

Yes, we do buy books on CD (just enter the ISBN like any other paperback or hard cover). However, we do not purchase books on cassette tape.

What is an International Edition?

These are editions of US textbooks which are printed and intended for sale in a non-US market. These books may have a different ISBN but usually have the same content as the US version. They are often bound with a soft cover and printed using lower quality materials. They usually have a statement such as "international edition" or "economy edition" and "Not for sale in the USA" somewhere on the cover. Cash4Books.net does not buy International editions.

Do you buy collectible books or offer appraisals?

We do not buy collectibles or antiques, but we do have a suggestion: A good starting point is the Antiquarian Booksellers' Association of America (ABAA). To obtain its free directory of 461 booksellers, call (212) 944-8291 or visit online at www.abaa.org.

Do you buy books that do not have an ISBN?

No, we only purchase books that have an ISBN, and usually books that have been published within the last 3 years.

Will you accept books in any condition?

For information on the types of books we cannot purchase, please read our Used Book Condition Policy.

Will you purchase books with missing CDs, missing dust jackets, writing, underlining, and/or highlighting?

In some cases, yes. Please see our Used Book Condition Policy for more details.

Do you buy ex-library books?

No. We are sorry, but we do not buy ex-library books.

ISBNs

What is an ISBN number?

An ISBN is a 10 or 13 digit number that can be found on the back cover or inside the front cover of almost all books. You may enter the ISBN with or without the dashes, and don't leave off the leading zeros. Sometimes an ISBN can end with an X. Cash4Books.net will accept either the 10-digit or the 13-digit ISBN. Examples:

978-1-888799-97-2
1-888799-97-8

13-digit ISBNs should start with the numbers 978. Your book may have a 10-digit ISBN, or a 13-digit ISBN, or both (if your book has both, only enter the 13-digit number).

Where do I find a book's ISBN number?

The ISBN is usually found on the back cover

The ISBN is usually found on the back cover, immediately above the barcode.

If you cannot locate your book's ISBN on the outside of the book, open the front cover and look on the page immediately following the title page. This should be the copyright page and will include information about the copyright date, the author and publisher. The ISBN is a 10 or 13 digit number, and it should be in the middle or at the bottom of that page. If the book is pre-1970s, then it may not have an ISBN.

What if my book does not have an ISBN?

Sorry, but we do not purchase older books and/or collectibles without ISBN numbers.

My book has more than one ISBN. Which one should I use?

Please use the ISBN on the copyright page. If there are multiple ISBNs present on the copyright page, select the one that best describes the book. For example, if you are selling a paperback book, choose the ISBN marked as "pbk." or "paperback." Likewise, only select the "package" ISBN if your book includes all original, supplemental materials (e.g. CD-ROMs, unused online access codes, workbooks). If these items are not included, please use the "text only" ISBN.

Often times, bookstores may place their own sticker or unique ISBN on the back cover of a book. For this reason, always use the printed ISBN located on the copyright page.

Please be aware, if the ISBN on the order does not match the ISBN on the copyright page, the book may be removed or the price quote adjusted accordingly.

If you have any questions regarding ISBNs, please feel free to e-mail or call us.

My seller cart

How does the seller cart work?

Your seller cart works similar to that of a shopping cart on other online sites. When you enter a book to sell, and if we are currently buying it, then it will automatically be added to your Cash4Books.net seller cart. Your books will be automatically totaled up for you. You may also adjust quantities via your seller cart.

Should I create a separate order (seller cart) for each box of books that I am selling?

No, please create one order. If you need multiple boxes to ship your order, please be sure to include a package slip with your Order ID inside each package. This will make things run more smoothly once your order arrives in our receiving department.

Can I save what is added to my seller cart until I am officially ready to sell?

Yes, the books in your seller cart will be automatically saved for up to 48 hours. Please note that our offer prices for items still in your seller cart after 48 hours will be automatically updated to reflect our current pricing.

If I make a mistake, or change my mind, how do I cancel?

If you have not yet gone through Checkout and clicked "Sell My Books", you can simply go to your seller cart and click "Empty my Entire Cart." If you have gone through Checkout and your shipment is in "Approved for Shipment" status but have not yet mailed your books, you may cancel by going to your account and clicking the "Cancel" link on the right hand side.

If you have already mailed your books, let us know and we will send them back to you after we have received the payment for return shipping.

What happens if my books do not meet your Used Book Condition Policy, and you do not accept all of them?

Items not accepted by C4B will only be shipped back to the Seller at the Seller's expense. Items not accepted will be held for 30 days; after that time, these items will be recycled, donated, or used to support the community and environment at C4B's discretion. C4B will post a notice of any deductions for items not accepted on the seller's account within 2 business days after receipt. If the Seller would like their unaccepted items returned, the Seller must contact C4B promptly, through email or phone, to provide payment for return shipping costs.

Checkout and creating an account

Is my personal information secure?

Yes! We take privacy seriously. Read our privacy policy for more information.

I forgot my password. What do I do?

There is a link at the end of the Login screen "Forgot your password? (click here)." This will direct you to a page where you can enter your email address to have a password reset code sent to your inbox. You can then access your own email account for your reset code, and follow the instructions to reset your password. Reset codes are good for 48 hrs—after which time you will need to request a new one.

How does the shipping work?

I am ready to send the books to you. What do I do?

Once you submit your books to us, you should receive an email with a link to instructions. If you need to print your shipping label, please login to your Account, and click on the "Print Labels" button next to the "Approved For Shipment" status.

How long do I have to send in the books?

We ask that you ship your books to us as soon as possible. The faster you ship, the faster you get paid! If you need to ship your books more than 5 days after you completed the checkout process, please contact us.

Where can I get a box?

There are several options. You can buy a new box from a store, or get a used box for free. (Don't forget that if it's a used box, it should still be sturdy and free from any address labels or residue that could damage your books!) Great sources for used boxes:

  1. Your local shopping mall - make sure to ask permission from the manager or security office
  2. The supermarket - ask which days they receive deliveries and catch the boxes before they are compacted for recycling
  3. Ask at individual retail stores, small businesses, doctor's offices - they are often more than willing to get rid of them
  4. Check free ads in your local craigslist.org or Recycler.com

Do I have to pay for postage to get my books to you?

No. We will pay the shipping and provide instructions after you submit your books.

I am unable to print from my computer. What do I do?

If you are unable to immediately print your labels, you have three options:

  1. You may request to have your labels emailed to you, which would allow you to print your labels when you have access to a printer. During checkout, select the "Email my labels to print later" option.
  2. We can mail your shipping labels to you. Select the "I don't have access to a printer" option during checkout.
  3. You can pay for shipping initially. Please keep in mind that we will only credit you the USPS Media Mail rates, based on the weight of the books.

How do I know the status of my shipment, and whether you have received my books?

We will send out a "received" email notification as soon as your shipment is received. Please keep in mind that Media Mail takes up to 14 business days. Plus, please allow a few days for processing. Once your books are received, they must be inspected. You may also login to view the status of your shipment(s) at any time by going to your Account. After your books are inspected and marked as "processed", payment will be issued. Payment is initiated within one business day of "processed" status.

What happens if I do not include some of the books on the packing slip?

If you forgot to include a book listed on your order, we will contact you via email to notify you of any missing titles once your order arrives at our facility.

If you purposefully did not include a book on your order, please contact us and let us know.

What if I pack the wrong book or a different edition?

We will check to see if we are buying the books we received from you, and contact you via email to inform you of the discrepancy.

What happens if I include books in the box that are not on the packing slip?

We ask sellers not to include books that are not on the packing slip. If you have already shipped extra books to us, please contact us for further information.

Can I use a different shipping carrier?

You may choose to use a different shipping carrier, however, please keep in mind that we will only credit you the USPS Media Mail rates, based on the weight of the books. The books will be weighed on arrival.

In this case, please use the following shipping address:

McKenzie Books, Inc.
21220 NW Amberwood Drive
Hillsboro, OR 97124

I live nearby (Hillsboro, OR). Can I bring my books directly to you?

Yes! Please submit your order online first. Print a copy of your packing slip (select "Print my labels now" during checkout, then choose the Walk In option) or write your Order ID on a piece of paper, and bring it in along with your books.

Our address is 21220 NW Amberwood Drive, Hillsboro, OR 97124 (Click here to map it!)

Office hours: M-F, 8:00 AM to 4:30 PM.

Payment

How long does it take to get paid?

Payment is issued within 13 days on average (from the day you mail the books). It can be faster; this depends if you live on the West Coast, and whether you use FedEx or the US Post Office.

If you mail your books from your Post Office, using our pre-paid label, this generally takes 4-14 business days for the books to arrive here. Or, if you mail your books with FedEx, using our pre-paid label, this generally takes 3-5 business days for the books to arrive here. We will send out a "received" email notification as soon as your shipment is received. Once your books are received, they must be inspected. After your books are inspected and marked as "processed", payment will be issued. We will mail you a check, or pay you via PayPal, within one business day after we receive and process your book(s).

How do I get paid?

We will mail you a check, or pay you via PayPal.

How does PayPal work?

get paid with paypal

PayPal allows you to receive money electronically and then transfer the money to a regular bank account (or you may keep the money in your PayPal account). All we need to send you money via PayPal is your email address. If you do not yet have a PayPal account, PayPal will send you instructions on how to set one up.

When registering for an account with Cash4Books.net, you are given the choice of a PayPal or check payment preference. We encourage you to choose PayPal, as it is fast, convenient, and more secure than a check. Existing users may also choose to later change their payment preference to PayPal, by using the "update" link under your Account.

From PayPal's website: "With more than 40 million member accounts in over 45 countries worldwide, PayPal is the world's largest online payment service. PayPal makes sending money as easy as sending email! Any PayPal member can instantly and securely send money to anyone in the U.S. with an email address."

How do I change my PayPal email?

  1. Log into your account at https://www.cash4books.net/account.php
  2. Click on "update"
  3. Complete the update and click on the "Update Account" button

Why doesn't the amount that I was paid match my original Cash4Books.net quote?

Once books are received, they are inspected. If we receive a book that does not meet our Used Book Condition Policy, the quote price for that book may be deducted from your total payment. Books that we are unable to purchase are kept for 30 days, during which time they may be returned at the Seller's expense.

I've lost or accidentally thrown away my check! What do I do?

Please call or send us an email using the contact us form. Make sure you state that your check has been lost or misplaced and that you will need a new one. Be sure to also include the following:

We will promptly assist you with getting your check reissued.

Returning books

What happens if you do not accept my book; for example, because it is an International Edition, in poor condition, or missing a CD?

Items not accepted by McKenzie Books will only be shipped back to the Seller at the Seller's expense. Items not accepted will be held for 30 days; after that time, these items will be recycled or donated at our discretion. Please make sure you are familiar with our Used Book Condition Policy.

International Customers

We do not accept books from outside the United States at this time. The cost of shipping internationally is simply too high.